@font-face{font-family:'Instrument Serif';font-style:italic;font-weight:400;font-display:swap;src:url(fonts/InstrumentSerif-italic.woff2) format('woff2');}
@font-face{font-family:'Instrument Serif';font-style:normal;font-weight:400;font-display:swap;src:url(fonts/InstrumentSerif-normal.woff2) format('woff2');}
@font-face{font-family:'Inter';font-style:normal;font-weight:400 700;font-display:swap;src:url(fonts/Inter-normal.woff2) format('woff2');}
:root{
  --paper:#F4F1EA; --paper-2:#ECE7DC; --card:#FBFAF7; --card-2:#F7F4EE;
  --ink:#15171C; --ink-2:#454952; --ink-3:#777B84; --ink-4:#A3A6AD;
  --line:rgba(21,23,28,.085); --line-2:rgba(21,23,28,.15);
  --navy:#0E1B3A; --navy-2:#1B2B55; --navy-3:#2C3F72;
  --brass:#A47C45; --brass-2:#C7A36D; --brass-soft:rgba(164,124,69,.13);
  --sage:#2C5A4A; --sage-bg:#E1EBE4; --amber:#8F5D12; --amber-bg:#F3E7CF; --ox:#8C2E29; --ox-bg:#F3DEDA; --sky:#2A4785; --sky-bg:#E1E7F3;
  --serif:"Instrument Serif", "Iowan Old Style", Georgia, serif;
  --sans:"Inter", ui-sans-serif, system-ui, -apple-system, "Segoe UI", sans-serif;
  --r:16px; --r-sm:10px;
  --sh-1:0 1px 2px rgba(21,23,28,.05), 0 1px 0 rgba(255,255,255,.7) inset;
  --sh-2:0 1px 2px rgba(21,23,28,.04), 0 18px 40px -18px rgba(21,23,28,.18);
  --sh-3:0 2px 6px rgba(21,23,28,.05), 0 30px 70px -24px rgba(14,27,58,.32);
  --ease:cubic-bezier(.2,.7,.2,1);
}
*{box-sizing:border-box}
html{overflow-x:hidden;-webkit-text-size-adjust:100%;scroll-behavior:smooth;scroll-padding-top:84px}
body{margin:0;background:var(--paper);color:var(--ink);font:400 15px/1.55 var(--sans);font-feature-settings:"cv11","ss01";-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility;overflow-x:hidden}
body::before{content:"";position:fixed;inset:0;pointer-events:none;z-index:0;opacity:.5;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='160' height='160'%3E%3Cfilter id='n'%3E%3CfeTurbulence type='fractalNoise' baseFrequency='.9' numOctaves='2' stitchTiles='stitch'/%3E%3CfeColorMatrix values='0 0 0 0 0.08 0 0 0 0 0.07 0 0 0 0 0.05 0 0 0 .05 0'/%3E%3C/filter%3E%3Crect width='100%25' height='100%25' filter='url(%23n)'/%3E%3C/svg%3E")}
main,header,footer{position:relative;z-index:1}
main{overflow-x:clip}
a{color:inherit;text-decoration-color:var(--line-2);text-underline-offset:3px}
a:hover{text-decoration-color:currentColor}
::selection{background:var(--brass-soft)}
:focus-visible{outline:2px solid var(--brass);outline-offset:3px;border-radius:6px}
.wrap{width:min(1180px,100% - 48px);margin-inline:auto}
.num,.tnum{font-variant-numeric:tabular-nums}
.serif{font-family:var(--serif);font-weight:400;letter-spacing:-.01em}
.eyebrow{font:600 11px/1 var(--sans);letter-spacing:.16em;text-transform:uppercase;color:var(--ink-3)}
.muted{color:var(--ink-3)} .small{font-size:13px}
.hidden{display:none!important}
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}

/* ---------- top bar ---------- */
.top{position:sticky;top:0;z-index:50;background:rgba(244,241,234,.78);backdrop-filter:saturate(1.4) blur(14px);-webkit-backdrop-filter:saturate(1.4) blur(14px);border-bottom:1px solid transparent;transition:border-color .3s}
.top.scrolled{border-bottom-color:var(--line)}
.top .wrap{display:flex;align-items:center;gap:28px;height:68px}
.brand{display:flex;align-items:center;gap:11px;text-decoration:none}
.mark{width:30px;height:30px;flex:none}
.wordmark{font:400 25px/1 var(--serif);letter-spacing:-.01em}
.nav{display:flex;gap:4px;margin-left:auto}
.nav a{font-size:14px;color:var(--ink-2);text-decoration:none;padding:8px 12px;border-radius:999px;transition:background .2s,color .2s}
.nav a:hover{background:rgba(21,23,28,.05);color:var(--ink)}
.live{display:inline-flex;align-items:center;gap:8px;font-size:12.5px;color:var(--ink-2);padding:7px 12px 7px 10px;border:1px solid var(--line-2);border-radius:999px;background:var(--card);white-space:nowrap}
.dot{width:7px;height:7px;border-radius:50%;background:var(--ink-4);box-shadow:0 0 0 3px rgba(163,166,173,.2)}
.live.ok .dot{background:#3E8E6C;box-shadow:0 0 0 3px rgba(62,142,108,.18);animation:pulse 2.4s var(--ease) infinite}
.live.bad .dot{background:var(--ox)}
@keyframes pulse{50%{box-shadow:0 0 0 6px rgba(62,142,108,0)}}

/* ---------- buttons ---------- */
.btn{--bg:var(--card);--fg:var(--ink);appearance:none;display:inline-flex;align-items:center;justify-content:center;gap:9px;font:500 14.5px/1 var(--sans);letter-spacing:-.005em;color:var(--fg);background:var(--bg);border:1px solid var(--line-2);border-radius:999px;padding:13px 20px;cursor:pointer;text-decoration:none;white-space:nowrap;transition:transform .15s var(--ease),background .2s,box-shadow .2s,border-color .2s,color .2s;box-shadow:var(--sh-1)}
.btn:hover{border-color:rgba(21,23,28,.28)}
.btn:active{transform:scale(.975)}
.btn[disabled]{opacity:.45;cursor:not-allowed;transform:none}
.btn.primary{--bg:var(--navy);--fg:#F7F4EC;border-color:var(--navy);box-shadow:0 1px 0 rgba(255,255,255,.12) inset,0 10px 24px -12px rgba(14,27,58,.7)}
.btn.primary:hover{--bg:var(--navy-2)}
.btn.ghost{--bg:transparent;box-shadow:none}
.btn.quiet{--bg:transparent;border-color:transparent;box-shadow:none;color:var(--ink-2);padding-inline:12px}
.btn.quiet:hover{background:rgba(21,23,28,.05)}
.btn.sm{font-size:13.5px;padding:10px 15px}
.btn.danger{color:var(--ox)}
.btn .arr{transition:transform .2s var(--ease)} .btn:hover .arr{transform:translateX(3px)}
.btn.paypal{--bg:#FFC439;--fg:#111;border-color:#F2B829;font-weight:600;box-shadow:0 10px 24px -14px rgba(160,110,0,.55)}
.btn.paypal:hover{--bg:#F7BB2A}
.spin{width:14px;height:14px;border-radius:50%;border:2px solid currentColor;border-right-color:transparent;animation:spin .7s linear infinite;flex:none;opacity:.85}
@keyframes spin{to{transform:rotate(360deg)}}

/* ---------- hero ---------- */
.hero{padding:72px 0 40px}
.hero .wrap{display:grid;grid-template-columns:1.08fr .92fr;gap:56px;align-items:center}
.hero h1{font:400 clamp(48px,7.1vw,92px)/.95 var(--serif);letter-spacing:-.025em;margin:22px 0 24px;text-wrap:balance}
.hero h1 em{font-style:italic;color:var(--navy-3)}
.lead{font-size:18px;line-height:1.6;color:var(--ink-2);max-width:34em;margin:0 0 32px;text-wrap:pretty}
.ctas{display:flex;gap:12px;flex-wrap:wrap}
.facts{display:flex;gap:22px;flex-wrap:wrap;margin-top:38px;padding-top:22px;border-top:1px solid var(--line)}
.facts span{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--ink-2)}
.facts svg{width:15px;height:15px;color:var(--brass)}

/* specimen */
.specimen{position:relative;min-height:540px}
.paper-inv{position:absolute;left:0;top:10px;width:78%;background:var(--card);border-radius:18px;box-shadow:var(--sh-3);padding:30px 30px 26px;border:1px solid rgba(255,255,255,.6);transform:rotate(-2.2deg);animation:rise .9s var(--ease) both}
.paper-inv .ph{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:26px}
.paper-inv .amt{font:400 50px/1 var(--serif);letter-spacing:-.02em;margin:6px 0 4px}
.paper-inv .li{display:flex;justify-content:space-between;font-size:13px;color:var(--ink-2);padding:9px 0;border-top:1px solid var(--line)}
.stamp{font:600 10.5px/1 var(--sans);letter-spacing:.12em;text-transform:uppercase;color:var(--ox);border:1.5px solid currentColor;border-radius:6px;padding:6px 8px;transform:rotate(6deg);opacity:.85}
.chatcard{position:absolute;right:0;bottom:0;width:74%;background:rgba(251,250,247,.94);backdrop-filter:blur(10px);border-radius:20px;box-shadow:var(--sh-3);padding:18px;border:1px solid rgba(255,255,255,.7);display:flex;flex-direction:column;gap:10px}
.chatcard .who{display:flex;align-items:center;gap:10px;padding-bottom:10px;border-bottom:1px solid var(--line);margin-bottom:2px}
.av{width:30px;height:30px;border-radius:50%;background:var(--navy);color:#F3EEE3;display:grid;place-items:center;font:400 16px/1 var(--serif);flex:none}
.b{max-width:86%;padding:10px 14px;border-radius:16px;font-size:13.5px;line-height:1.45;opacity:0;animation:pop .5s var(--ease) forwards}
.b.c{align-self:flex-end;background:var(--navy);color:#F4F0E6;border-bottom-right-radius:5px}
.b.a{align-self:flex-start;background:var(--paper-2);border-bottom-left-radius:5px}
.mini-plan{opacity:0;animation:pop .5s var(--ease) forwards;border:1px solid var(--line-2);border-radius:14px;padding:12px 14px;background:var(--card)}
.mini-plan .r{display:flex;justify-content:space-between;font-size:13px;padding:5px 0}
.mini-plan .r b{font-weight:500}
.chk{display:inline-flex;align-items:center;gap:6px;font-size:11.5px;color:var(--sage);background:var(--sage-bg);padding:5px 9px;border-radius:999px}
@keyframes rise{from{opacity:0;transform:translateY(18px) rotate(-2.2deg)}}
@keyframes pop{from{opacity:0;transform:translateY(8px) scale(.98)}to{opacity:1;transform:none}}

/* ---------- sections ---------- */
section.block{padding:72px 0}
.sec-h{display:grid;grid-template-columns:200px 1fr;gap:32px;margin-bottom:34px;align-items:end}
.sec-h .no{font:400 15px/1 var(--serif);font-style:italic;color:var(--brass);border-top:1px solid var(--line-2);padding-top:14px}
.sec-h h2{font:400 clamp(34px,4.4vw,52px)/1.02 var(--serif);letter-spacing:-.02em;margin:0 0 12px;text-wrap:balance}
.sec-h p{margin:0;color:var(--ink-2);max-width:44em;font-size:16px}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--sh-2)}
.pad{padding:28px}
.rule{height:1px;background:var(--line);border:0;margin:0}

/* compose */
.compose textarea{width:100%;border:0;background:transparent;resize:vertical;min-height:120px;font:400 26px/1.35 var(--serif);letter-spacing:-.01em;color:var(--ink);padding:0;outline:none}
.compose textarea::placeholder{color:var(--ink-4)}
.compose-foot{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-top:18px;padding-top:18px;border-top:1px solid var(--line);flex-wrap:wrap}
.chips{display:flex;gap:8px;flex-wrap:wrap}
.chip{appearance:none;font:500 13px/1 var(--sans);color:var(--ink-2);background:var(--card-2);border:1px solid var(--line);border-radius:999px;padding:9px 13px;cursor:pointer;transition:all .2s}
.chip:hover{border-color:var(--line-2);color:var(--ink);background:#fff}

/* draft document */
.doc{margin-top:22px;display:grid;grid-template-columns:1.35fr .9fr;gap:0;overflow:hidden;animation:pop .5s var(--ease)}
.doc .sheet{padding:30px 32px;border-right:1px solid var(--line)}
.doc .side{padding:30px 28px;background:var(--card-2)}
.doc-h{display:flex;justify-content:space-between;align-items:baseline;margin-bottom:20px}
.doc-h h3{font:400 30px/1 var(--serif);margin:0}
table.items{width:100%;border-collapse:collapse;font-size:14px}
table.items th{font:600 10.5px/1 var(--sans);letter-spacing:.12em;text-transform:uppercase;color:var(--ink-3);text-align:left;padding:0 8px 10px 0;border-bottom:1px solid var(--line-2)}
table.items td{padding:4px 8px 4px 0;border-bottom:1px solid var(--line);vertical-align:middle}
table.items .r{text-align:right}
.field{width:100%;font:inherit;color:inherit;background:transparent;border:1px solid transparent;border-radius:8px;padding:8px 8px;margin-left:-8px;transition:border-color .2s,background .2s}
.field:hover{border-color:var(--line)} .field:focus{outline:none;border-color:var(--brass);background:#fff}
td .field.r{text-align:right;margin-left:0;margin-right:-8px}
.totals{display:flex;justify-content:flex-end;align-items:baseline;gap:18px;margin-top:20px}
.totals .t{font:400 40px/1 var(--serif);letter-spacing:-.02em}
.kv{display:block;margin-bottom:14px}
.kv > span{display:block;font:600 10.5px/1 var(--sans);letter-spacing:.12em;text-transform:uppercase;color:var(--ink-3);margin-bottom:4px}
.kv textarea.field{resize:vertical;min-height:64px;line-height:1.45}
.note{font-size:13px;line-height:1.5;padding:11px 13px;border-radius:10px;background:var(--amber-bg);color:#5e420f;margin:4px 0 14px}
.note.info{background:var(--sky-bg);color:#24375f}
.ok{color:var(--sage)} .bad{color:var(--ox)}
.result{display:flex;gap:14px;align-items:flex-start;padding:16px 18px;border-radius:12px;background:var(--sage-bg);color:#1f4033;margin-top:16px;animation:pop .4s var(--ease)}
.result.err{background:var(--ox-bg);color:#6b221e}
.result .links{display:flex;gap:14px;flex-wrap:wrap;margin-top:8px;font-size:13.5px}
.result a{font-weight:500}

/* KPIs */
.kpis{display:grid;grid-template-columns:repeat(4,1fr);border-bottom:1px solid var(--line)}
.kpi{padding:24px 26px;border-right:1px solid var(--line)}
.kpi:last-child{border-right:0}
.kpi .v{font:400 40px/1 var(--serif);letter-spacing:-.02em;margin-top:12px;font-variant-numeric:tabular-nums}
.kpi .s{font-size:12.5px;color:var(--ink-3);margin-top:6px}
.kpi.over .v{color:var(--ox)} .kpi.plan .v{color:var(--sky)} .kpi.paid .v{color:var(--sage)}
.toolbar{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:16px 20px;flex-wrap:wrap}
.search{display:flex;align-items:center;gap:8px;background:var(--card-2);border:1px solid var(--line);border-radius:999px;padding:0 14px;min-width:240px}
.search input{border:0;background:transparent;font:inherit;font-size:14px;padding:10px 0;outline:none;width:100%}
.search svg{width:15px;height:15px;color:var(--ink-3)}
.gridwrap{padding:0 12px 12px}
#grid{width:100%}
.brief{margin:0 20px 16px;padding:18px 22px;border-left:2px solid var(--brass);background:var(--card-2);border-radius:0 12px 12px 0;font:400 21px/1.4 var(--serif);font-style:italic;color:var(--ink);animation:pop .4s var(--ease)}
.brief .eyebrow{display:block;font-style:normal;margin-bottom:8px}

/* grid cells */
.cell-c{display:flex;flex-direction:column;justify-content:center;line-height:1.25;height:100%}
.cell-c b{font-weight:550;font-size:14px;color:var(--ink)}
.cell-c small{font-size:12px;color:var(--ink-3);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.pill{display:inline-flex;align-items:center;gap:6px;font:550 11.5px/1 var(--sans);padding:6px 10px;border-radius:999px;white-space:nowrap;letter-spacing:.01em}
.pill::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor;opacity:.8}
.p-over{color:var(--ox);background:var(--ox-bg)} .p-soon{color:var(--amber);background:var(--amber-bg)} .p-open{color:var(--ink-2);background:rgba(21,23,28,.06)}
.p-plan{color:var(--sky);background:var(--sky-bg)} .p-paid{color:var(--sage);background:var(--sage-bg)} .p-cx{color:var(--ink-3);background:transparent;border:1px dashed var(--line-2)} .p-part{color:var(--sky);background:var(--sky-bg)}
.prog{display:flex;gap:3px;align-items:center;height:100%}
.prog i{display:block;width:18px;height:5px;border-radius:3px;background:rgba(21,23,28,.1)}
.prog i.on{background:var(--sky)}
.prog span{font-size:12px;color:var(--ink-3);margin-left:6px}
.cicon{display:inline-flex;align-items:center;gap:6px;font-size:12.5px;color:var(--ink-2)}
.cicon svg{width:15px;height:15px}
.cicon.flag{color:var(--ox)}

/* selection drawer */
.drawer{margin:4px 12px 12px;border:1px solid var(--line-2);border-radius:14px;background:#fff;animation:pop .35s var(--ease);overflow:hidden}
.drawer-h{display:flex;align-items:center;gap:14px;justify-content:space-between;padding:16px 18px;flex-wrap:wrap}
.drawer-h .t{font:400 22px/1.1 var(--serif)}
.drawer-h .actions{display:flex;gap:8px;flex-wrap:wrap}
.drawer-b{border-top:1px solid var(--line);padding:18px;display:grid;gap:14px}
.letter{background:var(--card-2);border:1px solid var(--line);border-radius:12px;padding:18px 20px}
.letter .field{margin-left:0}
.letter input.field{font-weight:600}
.letter textarea.field{min-height:180px;line-height:1.55;resize:vertical}
.tone{display:inline-flex;font:600 10.5px/1 var(--sans);letter-spacing:.12em;text-transform:uppercase;padding:6px 9px;border-radius:6px}
.tone.friendly{background:var(--sage-bg);color:var(--sage)} .tone.firm{background:var(--amber-bg);color:var(--amber)} .tone.final{background:var(--ox-bg);color:var(--ox)}
.reason{font-size:13.5px;color:var(--ink-2);margin:0}
.transcript{display:flex;flex-direction:column;gap:8px;max-height:420px;overflow:auto;padding:4px}
.transcript .m{max-width:80%;padding:9px 13px;border-radius:14px;font-size:13.5px;line-height:1.45}
.transcript .m.client{align-self:flex-start;background:var(--paper-2)}
.transcript .m.concierge{align-self:flex-end;background:var(--navy);color:#F2EEE4}
.checks{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}
.checks span{font-size:11px;padding:4px 8px;border-radius:999px;background:rgba(255,255,255,.14)}
.transcript .m.client .checks span{background:#fff}

/* concierge (studio section) */
.cgrid{display:grid;grid-template-columns:1fr 1fr;gap:20px}
.flow{display:grid;grid-template-columns:repeat(4,1fr);gap:0;margin:6px 0 4px}
.flow div{padding:18px 18px 18px 0;border-top:1px solid var(--line-2)}
.flow b{display:block;font:400 22px/1.1 var(--serif);margin:10px 0 6px}
.flow p{margin:0;font-size:13.5px;color:var(--ink-2);padding-right:10px}
.flow .n{font:600 10.5px/1 var(--sans);letter-spacing:.14em;color:var(--brass)}
.rules{display:grid;grid-template-columns:1fr 1fr;gap:14px 18px}
.rules label{display:flex;flex-direction:column;gap:6px;font-size:13px;color:var(--ink-2)}
.stepper{display:flex;align-items:center;border:1px solid var(--line-2);border-radius:12px;background:#fff;overflow:hidden}
.stepper button{appearance:none;border:0;background:transparent;width:40px;height:44px;font-size:18px;color:var(--ink-2);cursor:pointer}
.stepper button:hover{background:rgba(21,23,28,.04)}
.stepper input{flex:1;min-width:0;border:0;text-align:center;font:500 16px/1 var(--sans);font-variant-numeric:tabular-nums;color:var(--ink);background:transparent;-moz-appearance:textfield}
.stepper input::-webkit-outer-spin-button,.stepper input::-webkit-inner-spin-button{-webkit-appearance:none}
.stepper .u{font-size:12px;color:var(--ink-3);padding-right:12px}
.log{display:flex;flex-direction:column}
.ev{display:grid;grid-template-columns:22px minmax(0,1fr);gap:12px;padding:13px 0;border-top:1px solid var(--line);font-size:13.5px;align-items:start}
.ev .tx{min-width:0;overflow-wrap:anywhere}
.ev .tx time{display:block;margin-top:2px}
.ev:first-child{border-top:0}
.ev .ic{width:22px;height:22px;border-radius:50%;display:grid;place-items:center;background:var(--paper-2);color:var(--ink-2)}
.ev .ic svg{width:12px;height:12px}
.ev.plan .ic{background:var(--sky-bg);color:var(--sky)} .ev.flag .ic{background:var(--ox-bg);color:var(--ox)} .ev.paid .ic{background:var(--sage-bg);color:var(--sage)} .ev.reminder .ic{background:var(--amber-bg);color:var(--amber)}
.ev time{font-size:12px;color:var(--ink-3)}
.empty{padding:28px;text-align:center;color:var(--ink-3);font-size:14px}
.empty b{display:block;font:400 22px/1.2 var(--serif);color:var(--ink-2);margin-bottom:6px}

/* agent */
.agent-h{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:22px 26px;flex-wrap:wrap}
.ladder{display:flex;gap:8px;align-items:center;flex-wrap:wrap;font-size:13px;color:var(--ink-3)}
.agentlog{border-top:1px solid var(--line)}
.entry{display:grid;grid-template-columns:150px 1fr;gap:22px;padding:20px 26px;border-top:1px solid var(--line);animation:pop .4s var(--ease) both}
.entry:first-child{border-top:0}
.entry .act{font:600 10.5px/1.6 var(--sans);letter-spacing:.12em;text-transform:uppercase;color:var(--ink-3)}
.entry .act.sent,.entry .act.would_send{color:var(--navy-3)}
.entry .who{font-weight:550}
.entry .why{color:var(--ink-2);font-size:14px;margin:2px 0 0}
.entry details{margin-top:12px}
.entry summary{cursor:pointer;font-size:13px;color:var(--navy-3);font-weight:500;list-style:none}
.entry summary::-webkit-details-marker{display:none}
.entry pre{white-space:pre-wrap;font:400 14px/1.6 var(--sans);background:var(--card-2);border:1px solid var(--line);border-radius:12px;padding:16px 18px;margin:10px 0 0;color:var(--ink)}
.skeleton{background:linear-gradient(90deg,rgba(21,23,28,.05),rgba(21,23,28,.09),rgba(21,23,28,.05));background-size:200% 100%;animation:sh 1.3s linear infinite;border-radius:8px;color:transparent!important}
@keyframes sh{to{background-position:-200% 0}}

/* footer */
footer{padding:56px 0 64px;border-top:1px solid var(--line);margin-top:40px}
footer .wrap{display:grid;grid-template-columns:1.2fr 1fr;gap:40px;align-items:end}
footer .big{font:400 34px/1.1 var(--serif);letter-spacing:-.01em;margin:0}
footer p{color:var(--ink-3);font-size:13px;margin:0}

/* reveal */
.reveal{opacity:0;transform:translateY(14px);transition:opacity .8s var(--ease),transform .8s var(--ease)}
.reveal.in{opacity:1;transform:none}
@media (prefers-reduced-motion:reduce){*,*::before,*::after{animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important}.reveal{opacity:1;transform:none}.b,.mini-plan{opacity:1}}

/* ---------- client concierge page ---------- */
.ribbon{background:var(--navy);color:#E9E4D8;font-size:12.5px;text-align:center;padding:8px 16px;position:relative;z-index:2}
.ribbon a{color:#fff;font-weight:500}
.c-top{display:flex;align-items:center;justify-content:space-between;height:68px}
.c-shell{display:grid;grid-template-columns:420px 1fr;gap:24px;padding:8px 0 48px;align-items:start}
.statement{position:sticky;top:20px;padding:28px}
.statement .amt{font:400 58px/1 var(--serif);letter-spacing:-.025em;margin:14px 0 10px;font-variant-numeric:tabular-nums}
.statement .meta{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin:20px 0;padding:18px 0;border-block:1px solid var(--line)}
.statement .meta span{display:block;font:600 10.5px/1 var(--sans);letter-spacing:.12em;text-transform:uppercase;color:var(--ink-3);margin-bottom:5px}
.statement .meta b{font-weight:500;font-size:14.5px}
.statement .li{display:flex;justify-content:space-between;gap:12px;font-size:13.5px;padding:8px 0;color:var(--ink-2)}
.statement .li small{display:block;color:var(--ink-3);font-size:12px}
.paybox{margin-top:20px;display:grid;gap:12px}
.paybox .btn{width:100%;padding:16px}
.qr{display:flex;gap:14px;align-items:center;padding:14px;border:1px dashed var(--line-2);border-radius:12px}
.qr img{width:84px;height:84px;border-radius:6px;background:#fff;image-rendering:pixelated}
.qr p{margin:0;font-size:12.5px;color:var(--ink-3)}
.timeline{margin-top:18px;display:grid;gap:0}
.timeline .ti{display:grid;grid-template-columns:22px 1fr auto;gap:12px;align-items:center;padding:10px 0;border-top:1px solid var(--line);font-size:14px}
.timeline .ti i{width:18px;height:18px;border-radius:50%;border:1.5px solid var(--line-2);display:grid;place-items:center}
.timeline .ti.done i{background:var(--sage);border-color:var(--sage);color:#fff}
.timeline .ti.next i{border-color:var(--sky);box-shadow:0 0 0 3px var(--sky-bg)}
.timeline .ti.done span{color:var(--ink-3);text-decoration:line-through;text-decoration-color:var(--line-2)}
.chat{display:flex;flex-direction:column;height:calc(100vh - 150px);min-height:560px;max-height:860px;overflow:hidden}
.chat-h{display:flex;align-items:center;gap:12px;padding:18px 22px;border-bottom:1px solid var(--line)}
.chat-h .av{width:38px;height:38px;font-size:20px}
.chat-h b{display:block;font-weight:550}
.chat-h small{color:var(--ink-3);font-size:12.5px}
.stream{flex:1;overflow-y:auto;padding:24px 22px;display:flex;flex-direction:column;gap:12px;scroll-behavior:smooth}
.msg{max-width:78%;padding:12px 16px;border-radius:18px;font-size:15px;line-height:1.5;animation:pop .35s var(--ease);white-space:pre-wrap}
.msg.client{align-self:flex-end;background:var(--navy);color:#F4F0E6;border-bottom-right-radius:6px}
.msg.concierge{align-self:flex-start;background:var(--paper-2);border-bottom-left-radius:6px}
.typing{align-self:flex-start;display:flex;gap:5px;padding:15px 16px;background:var(--paper-2);border-radius:18px;border-bottom-left-radius:6px}
.typing i{width:6px;height:6px;border-radius:50%;background:var(--ink-3);animation:bob 1.2s infinite}
.typing i:nth-child(2){animation-delay:.15s}.typing i:nth-child(3){animation-delay:.3s}
@keyframes bob{0%,60%,100%{transform:none;opacity:.5}30%{transform:translateY(-4px);opacity:1}}
.offer{align-self:flex-start;width:min(420px,92%);background:#fff;border:1px solid var(--line-2);border-radius:16px;box-shadow:var(--sh-2);overflow:hidden;animation:pop .45s var(--ease)}
.offer-h{display:flex;justify-content:space-between;align-items:center;padding:14px 18px;border-bottom:1px solid var(--line)}
.offer-h b{font:400 20px/1 var(--serif)}
.offer .rows{padding:6px 18px}
.offer .row{display:flex;justify-content:space-between;align-items:baseline;padding:10px 0;border-top:1px solid var(--line);font-size:14.5px}
.offer .row:first-child{border-top:0}
.offer .row span{color:var(--ink-3);font-size:13px;margin-right:10px}
.offer .row b{font-weight:550;font-variant-numeric:tabular-nums}
.offer-f{padding:14px 18px;background:var(--card-2);display:flex;flex-direction:column;gap:10px}
.offer-f small{color:var(--ink-3);font-size:12px}
.offer.accepted{border-color:var(--sage)}
.offer.accepted .offer-f{background:var(--sage-bg);color:#1f4033}
.suggest{display:flex;gap:8px;flex-wrap:wrap;padding:0 22px 12px}
.composer{display:flex;gap:10px;padding:14px 16px;border-top:1px solid var(--line);background:var(--card)}
.composer textarea{flex:1;resize:none;border:1px solid var(--line-2);border-radius:14px;padding:13px 15px;font:400 15px/1.4 var(--sans);background:#fff;color:var(--ink);max-height:140px;outline:none}
.composer textarea:focus{border-color:var(--brass)}
.composer .btn{padding:0 18px}
.c-err{padding:60px 24px;text-align:center}
.c-err h1{font:400 40px/1.1 var(--serif);margin:0 0 10px}

/* ---------- responsive ---------- */
@media (max-width:1020px){
  .hero .wrap{grid-template-columns:1fr;gap:28px}
  .specimen{min-height:500px;max-width:560px}
  .cgrid{grid-template-columns:1fr}
  .c-shell{grid-template-columns:1fr}
  .statement{position:static}
  .chat{height:auto;min-height:0;max-height:none}
  .stream{min-height:380px;max-height:none;overflow:visible}
  .composer{position:sticky;bottom:0;z-index:5;padding-bottom:max(14px,env(safe-area-inset-bottom))}
}
@media (max-width:760px){
  body{font-size:15px}
  .wrap{width:calc(100% - 32px)}
  .top .wrap{height:60px;gap:12px}
  .nav{display:none}
  .live{margin-left:auto;font-size:12px}
  .hero{padding:40px 0 16px}
  .hero h1{margin:16px 0 18px}
  .lead{font-size:16.5px;margin-bottom:24px}
  .ctas .btn{flex:1 1 100%}
  .facts{gap:12px 18px;margin-top:28px}
  .specimen{min-height:470px}
  .paper-inv{width:88%;padding:22px}
  .paper-inv .amt{font-size:40px}
  .chatcard{width:90%}
  section.block{padding:48px 0}
  .sec-h{grid-template-columns:1fr;gap:12px;margin-bottom:22px}
  .sec-h .no{border-top:0;padding-top:0}
  .pad{padding:20px}
  .compose textarea{font-size:22px;min-height:130px}
  .compose-foot .btn{width:100%}
  .doc{grid-template-columns:1fr}
  .doc .sheet{border-right:0;border-bottom:1px solid var(--line);padding:22px 18px}
  .doc .side{padding:22px 18px}
  table.items .desc{display:none}
  .kpis{grid-template-columns:1fr 1fr}
  .kpi{padding:18px;border-bottom:1px solid var(--line)}
  .kpi:nth-child(2n){border-right:0}
  .kpi:nth-child(n+3){border-bottom:0}
  .kpi .v{font-size:30px}
  .search{min-width:0;flex:1 1 100%}
  .gridwrap{padding:0 6px 6px}
  .drawer{margin:4px 6px 8px}
  .drawer-h .actions .btn{flex:1 1 auto}
  .flow{grid-template-columns:1fr 1fr}
  .rules{grid-template-columns:1fr}
  .entry{grid-template-columns:1fr;gap:6px;padding:18px 20px}
  .agent-h{padding:20px}
  .agent-h .btn{flex:1}
  footer .wrap{grid-template-columns:1fr;gap:16px}
  .statement{padding:22px}
  .statement .amt{font-size:46px}
  .msg{max-width:88%}
  .stream{padding:18px 14px}
  .suggest{padding:0 14px 12px;flex-wrap:nowrap;overflow-x:auto;scrollbar-width:none}
  .suggest .chip{white-space:nowrap}
}

/* phone pass: long button labels wrap instead of clipping */
.offer-f .btn{white-space:normal;line-height:1.25;text-align:center;justify-content:center}
@media (max-width:480px){.offer{width:100%}.offer-f .btn{padding:13px 14px;font-size:14.5px}.offer-h{gap:10px;flex-wrap:wrap}}

.cgrid>*,.rules>*,.rules label{min-width:0}
@media (max-width:1020px){.cgrid{grid-template-columns:minmax(0,1fr)}}
@media (max-width:480px){.cgrid .card.pad>div:first-child{flex-wrap:wrap}}

@media (max-width:480px){
  table.items thead{display:none}
  table.items tbody tr{display:grid;grid-template-columns:64px minmax(0,1fr) minmax(0,1fr);gap:2px 10px;padding:10px 0;border-bottom:1px solid var(--line)}
  table.items td{border:0;padding:0;min-width:0}
  table.items td:first-child{grid-column:1/-1}
  table.items td:nth-child(3)::before,table.items td:nth-child(4)::before,table.items td:nth-child(5)::before{display:block;font:600 10px/1 var(--sans);letter-spacing:.12em;text-transform:uppercase;color:var(--ink-3);margin:6px 0 4px;text-align:right}
  table.items td:nth-child(3)::before{content:"Qty"}
  table.items td:nth-child(4)::before{content:"Price"}
  table.items td:nth-child(5)::before{content:"Amount"}
  table.items td:nth-child(5){align-self:end;padding-bottom:9px}
}